From ticket to fix, in one pane of glass.
KaosDesk puts the ticket, the device it's about, and the tools to fix it in one place. Install software on any enrolled device, or open a remote desktop session on a Windows PC, without switching tools or logins.
If you've worked a help desk, you've lived these.
Four everyday situations, and what changes when the ticket, the device, and the tools to fix it live in one place.
The laptop ticket where the research takes longer than the fix.
Owner is in a spreadsheet. Warranty is in a vendor portal. History is buried in old tickets nobody tagged.
The device is linked right on the ticket. One click shows its owner, room, warranty, and every past repair.
The same new-hire checklist, typed out by hand. Again.
Account, laptop, mailbox, badge, licenses. Someone always forgets step six.
One workflow creates the tasks, assigns them, and tracks each against its SLA. Techs handle exceptions, not checklists.
"How many Chromebooks do we actually have in Building B?"
The question from the principal, the plant manager, or finance, always due by end of day.
Assets by building and room, filtered and exported in a click. No spreadsheet archaeology.
"Can you just come look at my screen?"
So you walk across the building, or switch to a separate remote tool, or install the software by hand, one PC at a time.
Open Remote View on any enrolled Windows PC, or push software to any enrolled device, right from its Device workspace. Same system as the ticket. No extra tools, no extra logins.
Everything an IT team needs to fix the problem. One system.
Everything below works today.
Tickets
AvailableQueues, priorities, SLAs, and assets linked right on the ticket.
See the Service Desk →Assets
AvailableBuildings, rooms, owners, lifecycle, and the repair history of every device.
See the Service Desk →Automation
AvailableQuick actions, workflows, and scheduled jobs for the work you repeat.
See the Service Desk →Reporting & knowledge
AvailableScheduled reports, dashboards, exports, and a knowledge base your techs will actually use.
How reporting works →Remote management
AvailableInstall software on any enrolled device, plus inventory, health monitoring, and alerts.
How remote management works →Remote desktop
AvailableRemote View: help any Windows user from their own screen, with the request shown to them first. No separate remote tool to buy.
How remote desktop works →Promises we put in writing.
You're trusting us with your users, devices, and tickets. Here's what that trust gets you, backed by our published policies.
SSO in every plan
SAML and OIDC are never locked behind a premium tier.
No import or export fees
Bring your data in free. Take all of it with you, any time.
Your data is never sold
Not to advertisers, not to brokers, not to anyone.
Tenant isolation
Your organization's data is separated from every other customer's, with an audit trail.
Help shape it while it's still young.
Early-access teams get a direct line to the founder and a real say in what ships next. Early-access teams also get 30% off their first 12 months.
